Simply,if you wish to return an item for any reason or if you’ve had a change of mind, you could do so for all items bought on our website within (7) Days of the date of purchase, so long as the item(s),– along with the Original Packaging – is in the original state and condition when purchased and received.
Conveniently, we will arrange the return for you. You could contact our Customer Services Team 7-Days a week, 365-Days a year, to arrange a courier pick-up for your item and a quick Return. To ensure you are within the Policy time-frame for returning your purchase, please make sure that you contact us as soon as you have decided on returning an item. To do so, please visit our CONTACT US page on our website for the different methods you could contact our Customer Services team.
Just remember– Check your item(s) as soon as you receive it in order to ensure your full satisfaction with your purchase(s) so that you could take advantage of our Simple, No-questions asked Return policy within the conditional time-frames for returning an item (see above).
Hassle-free and Peace of Mind go hand in hand, this is why we also offer you certain guarantees to ensure your happiness and satisfaction:
If an item received is not the same one ordered, doesn’t work or function as advertised, is missing any component or accessory, faulty, damaged or not in the advertised condition, you have the right to return it and we will arrange for it.
Your Right to Return starts only from the day you take delivery-of (receive) the item(s) and sign-off on the Courier Company’s delivery note and can be used through-out the time-frames mentioned above, which are – (7) Days for all items.
Return fee : 30 dhs / exchange fee if damaged : free of Charge
Refunds on your purchase are done seamlessly once a Return is requested through a coupon. Once you send your request for a refund and after we make sure that the returned item is in the same condition as it was delivered, we will issue a coupon with the same amount of cash paid and you will be able to use it again in Hamsa. However it might take a few days for the coupon to be issued and sent to you.
The company does not hold any responsibility of the items broken after sales.
For Dubai & Other Emirates: If the order is more than 300 AED , the shipping charge will be waived and no additional cost will be there.
[logo size=”15″ color=”#b6b6b7″ unit=”px” ]If the order is less than 300 AED, the buyer should pay 30 AED for shipping. [/logo]
The current payment method is COD (Cash on Delivery). Make your order online and pay cash when you receive your items.
Read the Policy but still have some questions? Why don’t you visit our Frequently Asked Questions (FAQs) section or call us through the methods available on the Contact Us page.